Professional Services Engineer

Zoomin, based in Tel Aviv, New York, backed by top investors including General Atlantic, Bessemer, Salesforce Ventures and Viola Growth, is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin delivers the most relevant, personalized product answers to each user, wherever they need it, within an intuitive, self-service experience. This radically improved product content experience deepens product usage prevents frustration-driven churn and reduces burden on support. Using proprietary analytics, Zoomin provides actionable insights that guide decision-making across the enterprise.

This role will be based in Tel Aviv

Zoomin is looking for a talented Professional Services Engineer, to work with our customers, understand their needs, help formulate solutions, and help them achieve their goals with our product.

This is an exciting opportunity to work in a challenging, fast-paced environment in a high-performance team. You will work on an innovative SaaS solution that touches millions of users. This is an excellent opportunity to be part of a new well-funded venture, in a start-up environment where you can truly develop your skillset and knowledge.

As a Professional Services Engineer, you will implement and customize robust enterprise-grade portals and web applications for some of the largest technology companies in the world, such as Mastercard, Dell and McAfee, helping them to immediately answer customer questions and increase customer engagement.

What will you do?

• Implement and customize beautiful and efficient web experiences for millions of customers worldwide in tight timelines
• Develop styled and responsive dynamic websites and applications using React and CSS
• Attend regular calls with customers, present your deliverables, receive customer feedback and promptly act on it
• Provide technical support to the customer, including bug fixes, acceptance testing, support etc.
• Apply interactive and visual design principles on websites and web applications
• Rigorously test your deliverables to meet high-quality standards
• Provide technical training to the customer technical staff
• Collaborate with cross-functional teams to implement Zoomin’s products
• Work simultaneously on customer projects.
• Learn new technologies and software tools

What should you have?

• Passion for helping customers succeed and for exceeding customer expectations
• Academic degree from an accredited college/university. Preferably B.S. in Industrial Engineering, Computer Science, Operations Research, or equivalent.
• Minimum of 1 year of experience in web development
• Experience with HTML5, CSS, Javascript, Python, JQuery, Bootstrap.
• Experience with web frameworks (React, NodeJS, Ruby etc.) - Advantage
• Strong oral and written communication skills in English
• Strong desire to work both in development and in 'hands-on' implementation modes in the delivery of solutions.
• Experience working with customers and stakeholders in both live and virtual environments - an advantage
• Ability to clearly articulate complex concepts in simple terms
• Strong customer-facing communication and interpersonal skills.
• Work in a hybrid work environment with expectations that the individual will be in the office a minimum of 4 days a week at our TLV office.

"Zoomin is an equal opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status."