Customer Education Assistant

Description

About us

HiBob was founded to modernize HR tech. Our intuitive and data-driven platform, Bob, was built for how people work today: globally, remotely, and collaboratively.

Since its launch in late 2015, Bob has achieved consecutive triple-digit year-over-year growth and become the HRIS of choice for more than 1,000 modern, midsize, and multinational companies who understand that a powerful, agile HR tech suite is mission-critical and a key driver of organizational success.

Fast-growing companies across the globe, such as Monzo, Happy Socks, Gong, Fiverr, and VaynerMedia, rely upon Bob to help their HR and managers connect, engage, develop, and retain top talent.

HiBob is a vibrant, dynamic, happy place to work. A start-up with an amazing culture and bright and resourceful people in London, Amsterdam, New York, Melbourne, and Tel Aviv.

About The Role

Report to the Head of Customer Education directly.

About You

You are an enthusiastic and results-driven person with the right mix of creative and technical. You have a gift for language and communication, both written and in-person, with an eye for detail and design. You can turn technical concepts into simple language and logic to create a delightful experience that helps users accomplish their goals. Above all, you are passionate about clarity, quality, and simplicity.

Responsibilities

What you will do

• Be on the hunt for any help center bugs and validate our existing help center articles in terms of language and writing style, as well as actual step and procedural verification.
• Manage multiple content types and fill gaps to ensure a smooth user experience.
• Help with our Customer-Facing LMS, instructional design, learning management, etc,
• Help optimize the way our In-App help is presented to users, making sure that the information provided is not only quickly accessible but valuable and helpful.
• Gather statistical data about our articles, In-App help, video views, and other online content trackings.
• Speak with Customer Support agents and Subject Matter Experts to validate troubleshooting issues and to collaborate on long-term projects.
• Help manage our demo account to assist our sales team with demos to our customers.
• Work with systems like Zendesk, Asana, Highspot, Pendo, and more.
  
  

• Learning a new skill on the job
• Part of a larger corporation
• Working hands-on with the startup ecosystem
  
  

• Please provide samples of educational material, including written articles you have created.
  
  

• Third year in a degree
• English- Must