Product Manager

SysAid is a dynamic SaaS company specializing in IT Service Management. We are recognized as a leading innovator in the industry, featured in the Gartner Magic Quadrant for ITSM, and honored with AWS's prestigious Rising ISV Star Award. With over 4,000 clients across 140 countries and a daily impact on over 9 million end-users, we are committed to transforming the ITSM landscape.

We are seeking an experienced and passionate Product Manager to be responsible for leading the development and execution of our product strategy and roadmap. The ideal candidate will have a deep understanding of enterprise SaaS platforms, and AI technologies, strong business acumen, and the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

Responsibilities

• Develop and execute the product roadmap, working closely with cross-functional teams including engineering, design, data science, CS, and Sales to ensure successful product delivery
• Own products and features from the ideation phase to the realization of business impact
• Conduct market research and analysis to identify opportunities and prioritize product features and functionality
• Manage the product backlog, prioritize features, and coordinate product releases
• Create and maintain product documentation, including specifications, user stories, and acceptance criteria
• Design, monitor, and analyze product performance metrics, and use data to inform product decisions and strategy
• Stay up-to-date with industry trends and best practices related to AI and machine learning, and share knowledge and insights with the team

Qualifications

• 5 years in Product Management positions working on B2B SaaS applications with large customer bases.
• Experienced developing AI/ML technologies and working closely with Data Scientists.
• Technical background (R&D / IT) with knowledge of enterprise software
• Proven experience taking products from ideation to delivery
• Strong understanding of building platforms - core capabilities shared by multiple products.
• Experience leading an efficient Agile product process – collaborating with stakeholders, engineering, UI/UX designers, marketing, and customer-facing teams.
• Experience with research and examination of new technology solutions and integrations
• BS/BA degree in Computer Engineering, Business Administration, or related discipline or equivalent experience.