Cloud Technical Support Engineer

About NetApp

We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?

"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." - George Kurian, CEO

Job Summary

Your opportunity

As a Spot By NetApp Technical Support Engineer, you will be instrumental in guiding our customers on how to best leverage the Spot by NetApp suite of products.

You will be a key global tech support team member and act as a trusted advisor to our highly technical end users.

Our team is passionate about cloud computing and believes that world-class support is critical to customer success.

You will research, replicate, and resolve technical issues via your ingenuity, intuition, insight, and intensity.

Who will you be assisting?

This is not your typical support role. You will be speaking with DevOps and Cloud experts. We look to hire people that have walked the walk and talked the talk.

Job Requirements

• Bachelor's degree in computer science or industrial and management, or anything equivalent
• At least 1 years of experience as Technical Support (2nd/ 3tr tier) or similar, preferably in global B2B-focused SaaS
• Solid written, verbal, interpersonal communication, and customer service skills are needed to work successfully with customers in high-stress and/or ambiguous situations.
• Aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices.
• Creative approach to problem solving.
• Perform complex research, analysis, and troubleshooting and resolve critical problems over sustained time durations logically.
• Willingness to go the extra mile to get the job done within SLAs and customer commitments
• Would be great if you had
• Experience with at least one Cloud provided (AWS, GCP, Azure)
• Familiarity with Containers technologies
  
  

Did you know… Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.

Why NetApp?

In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.

We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.

If you run toward knowledge and problem-solving, join us.