Publisher Success Manager

General Overview:

The Publisher Success Manager serves as the primary point of contact overseeing the company's portfolio of publishers. This role involves building and maintaining strong, long-lasting customer relationships, handling business development, performance optimization, retention, and the practical/technical facets of media projects.

Key Responsibilities:

• Act as the lead POC for publishers, ensuring their needs and expectations are met and exceeded.
• Strategically develop and manage publisher portfolios, focusing on continuous growth and success.
• Collaborate with cross-functional teams to optimize business performance, identifying and capitalizing on up-sell opportunities.
• Demonstrate a keen attention to detail and analytical skills in handling various aspects of media projects.
• Thrive in a fast-paced environment by effectively multitasking and prioritizing tasks to meet objectives.
• Exhibit a natural curiosity and a proactive approach to learning, consistently exploring and testing new ideas.

General Characteristics:

• Service and business orientation at a high level.
• Exceptional communication and negotiation skills.
• Proven ability to identify and convert up-sell opportunities into ongoing sales.
• Strong organizational and prioritization abilities.
• Proficient in English (both written and verbal).
• Familiarity with CRM software and Microsoft Office suite.

Personal Requirements:

• Prior experience in roles such as Account Manager, Performance Optimization, Digital Marketing, or in a company dealing with Performance-based products is advantageous.
• A BA/BS degree in Business Administration, Marketing, or a relevant field is a plus.
• Proactive, results-driven, and highly collaborative, with outstanding organizational skills.

Qualifications:

• Fluency in English (Written & Verbal).
• Strong verbal and written communication skills.
• Experience with CRM software and Microsoft Office.
• Previous experience in Account Management or related roles is advantageous.
• BA/BS degree in Business Administration, Marketing, or a relevant field is a plus.

Attributes:

• Proactive and results-driven mindset.
• Strong collaborative and teamwork orientation.
• Outstanding organizational skills.