Account Manager

SysAid, a pioneering SaaS firm in Enterprise Service Management, is celebrated for innovation and industry leadership. Featured in Gartner's ITSM Magic Quadrant and honored with AWS's Rising ISV Star Award, we serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Our commitment? Revolutionizing Enterprise Service Management with Generative AI.

SysAid is seeking a proactive and relationship-driven Account Manager to spearhead growth initiatives within our client network. Your primary responsibility will be identifying expansion opportunities, nurturing existing relationships, and leveraging these connections to broaden your network, driving account growth.

Key Responsibilities:

• Cultivate relationships with existing clients.
• Innovatively enhance expansion performance through creative strategies.
• Create and deliver compelling product and service presentations to existing customers.
• Stay abreast of industry trends to continually refine your understanding of our customer’s businesses and SysAid’s products and services.
• Opportunity Identification: Proactively identify growth opportunities within SysAid's customer base, leveraging existing relationships and industry insights.
• Understand complex customer requirements on both a business and technical level.
• Timely follow-up on marketing & CSM generated leads to build the expansion sales pipeline

Qualifications

• 3+ years of quota-carrying SaaS/B2B software sales experience with a track record of quota achievement.
• 1+ years experience in Artificial Intelligence sales (desirable)
• Experience managing the sales cycle from business champion to the C-Level.
• Exceptional communication abilities.
• A high degree of self-motivation, resilience, and a collaborative mindset.
• A strong presence on the phone and remote web sessions (Demo).
• Ability to multitask, prioritize, and manage time effectively.
• The ability to work with many customers in a fast-paced environment.
• Great presentation skills

Company Culture:

• A results-oriented mindset.
• A fast-paced work environment where mutual support is integral.
• A data-driven approach to decision-making.
• A collective mission to revolutionize ITSM with AI.

Career Development:

• A clear path for advancement in various markets and verticals.
• The opportunity to explore a structured sales management training career track.