IT Services Team Lead

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI.  Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service.   We are always looking for exceptional talent to join us on the journey!

We are looking for an IT Services Team Leader to join and lead our fast-growing regional IT Services team. Reporting to our IT Services Manager. you will be responsible for overseeing and optimizing the performance of our IT team within the region. This role requires a proactive approach to managing team workflows, resolving critical issues, and ensuring a high level of service delivery.

Responsibilities:

• Coordinating daily ticket assignments and task delegation among team members, considering urgency, complexity, and skill levels for optimal resolution
• Conducting regular management routines, including updates, training, and performance evaluations to align the team with workflows and procedures
• Managing the creation and validation of the knowledge base, local procedures, and workflows specific to the region, ensuring accurate documentation and adherence to guidelines
• Streamlining the onboarding and termination processes, overseeing equipment inventory and procurement, and maintaining updated information across regional sites
• Acting as the primary point of contact and escalation for business-related issues, ensuring swift resolutions and providing constant feedback on progress.

Qualifications:

• Proven leadership skills with the ability to motivate and guide a diverse team effectively
• At least 2 years experience as a team leader
• Strong organizational and multitasking abilities, capable of prioritizing tasks in a fast-paced environment
• Excellent communication skills, both verbal and written, for interacting with team members, management, and stakeholders
• A proactive mindset with a solution-oriented approach to problem-solving
• Experience in IT management, service delivery, and a solid understanding of IT systems and processes
• Demonstrated commitment to upholding professional conduct, fostering a positive work environment, and delivering exceptional service
• Experience with: Office365, ServiceNow, Okta, MFA Tools, MAC OS, and Jamf.

Nuvei is an equal opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you. 

Benefits:

• 2.5 additional days of annual leave a quarter if the company hits quarterly targets
• Private Medical Insurance
• Office and home hybrid working
• Global bonus plan
• Volunteering programs
• Prime location office close to Tel Aviv train station.