Product Solutions Architect

Description

The Product Solutions Architect will be a trusted technical advisor for our largest and most complex partnerships-led solutions, through our channel partnerships network including 200+ partners world-wide. As a Partnerships product solution architect, you will shape & design valuable solutions on top of monday.com core offering.

The core offering includes our work management platform and a set of products and add-ons. Your work will be to create an impact via ideating, building, and shaping, side by side with our global partners, tailor made offerings. This will allow us to attract more customers by creating valuable & comprehensive solutions to meet their exact needs, build vertical expertise among our partners and equip them with unique go to market offerings to increase their sales. The product solutions are a fundamental piece of monday.com's future,and they will allow our partners to increase their outbound-based reach as well as cross-sell within their current customer base.

Beyond working with channel partners, the Product Solution Architect will work with cross-functional interfaces including Product Management, R&D, Professional Services, Marketing, Sales & Customer Success. The Product Solution Architect should master the skill set of combining technical & business aspects to drive best in class solutions while he builds a new practice from scratch.

About The Role

• Work with partners and internal stakeholders to scope, architect, design, and implement solutions using the monday.com Work management.
• Support new deals from pre-sales stage, to POC, to post sale delivery.
• Responsible for working with enterprise customers to solve complex issues through defining their unique setup with monday.com.
• Plan and design customer’s onboarding solutions, API integrations, reporting program, custom scripting, user management, write user guides & best practices, deliver presentations, conduct ROI discussions and more.
• Design more complex solutions that utilize our developer tools, such as the monday APIs and apps framework
• Supplement complex workflows using no-code tools like Zapier, Integromat, Mulesoft, etc
• Push the limits of the monday.com Work OS by building complex workflows.
• Work closely with our Product Managers, R&D and CISO to ensure that our partners’ & customers' goals are achieved.
• Play an active role in initiating, researching, and extending monday.com product capabilities for our partners & customers to exceed business goals.
• Work closely with the multiple stakeholders within Partners, Sales, CS & Professional Services to advise and design creative solutions to fulfill customer requirements.
• Identify and lead internal strategic initiatives to grow the professional services practice.
• Serve as a trusted advisor for our partners world-wide.
• Develop proficient knowledge of the monday Apps framework and its capabilities in order to detect what can or cannot be achieved with it while designing a solution. Mastering monday.com marketplace and our apps framework is crucial in the journey to shape and build new solutions.
• Constantly learn about monday.com products and modern technologies to offer the best in case solution for our customers.
  
  

• 6+ years of experience in B2B SaaS as product manager / pre-sales consultant / technical customer success / professional services manager / technological consulting, specifically within implementation of complex SAAS products.
• Specializes in digesting complex business requirements and designing comprehensive solutions that are flexible and adaptable to the client's needs.
• Strong knowledge of APIs (RESTfu, GraphQL)
• Ability to clearly articulate technical topics to a non-technical audience
• Positive attitude, can-do approach, empathy, and high energy
• Ability to take initiatives and adapt within high pace product releases.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives and shifting their focus.
  
  

• Experience with integration platforms (Unito, Workato, Zapier, Integromat) and web services.
• BA or BS degree. MBA- an advantage.