At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Main Responsabilities

Customer Quality

• Be the independent voice of the customer in the project organization.
• Act as interface with the Customer quality and safety teams
  
  

• Ensure its proper application of Quality Management Plan during contract execution in accordance with contract requirements, and Alstom processes.
• Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstom’s solutions (system and sub-systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified CTQ (Critical to Quality).
• Guide project teams in understanding Quality contributions to the project.
• Be the interface in the Project Team for all Project Quality aspects such as Supplier Quality.
• Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies.
• Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request)
  
  

• Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans.
• Report quality and safety alerts and manage Non-conformities and Safety issues.
• Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ)
• Ensure that safety assessment is correctly implemented (i.e.: safety review).
• Control project processes and deliverables compliance through inspection and audits
• Ensure that all Quality control records are stored in Quality EDMS system
• Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor to prevent occurrence.
• Owning the Supplier Part List (SPL), and ensure the list is properly created for the full scope of the project across all contributing sites.
• Ensure with SQ Team and/or Procurement a good synchronization and follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives.
• Support customer inspections at Alstom, supplier, and customer sites (upon request)
  
  

• Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX)
• Ensure that the relevant stakeholders are included in Customer issues solving process (if needed).
• Implement an effective corrective and preventive action system.
• Provide support for periodic progress reporting through quality indicators and identify improvement opportunities.
  
  

• “ On Time” Gate Reviews, Gates in “Backlog” and shared with PMO “DFQ Look Ahead.”
• Number of remaining Safety or Customer Issues to fix after target time agreed.
• Project Quality documentation delivered and approved on time.
• FAI and processes applied and implemented on time.
• Cost of Non-Quality analyzed and managed through PDCA.
• Speed to solve non-conformities.
  
  

• Tel Aviv Green Line Office / Site
  
  

• Bachelor’s degree in engineering
  
  

• Awareness of Processes and Products delivered in the project.
• Experience in managing Quality tools and problem-solving tools.
• Experience in operational activities and in documentation management
• Experience in teams/people management & ability to positively influence his/her team
  
  

• Process oriented and customer focused.
• Data driven to make objective decisions based on facts (“Speaks with data.”)
• Rigor communication skills with Business Partners
• Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools
• Problem solving methodologies & Lean principles.
• Collaboration and team working