Professional Services Manager, Fiverr Enterprise

Description

We are seeking a highly skilled and dynamic Professional Services Manager to join our team. As a Professional Services Manager, you will be responsible for overseeing all aspects of project execution for customer-related projects. Your primary focus will be to manage project timelines, resources, and deliverables while actively participating in operational tasks to ensure successful project completion.

About Fiverr Enterprise

1 in 3 Americans works on a freelance basis today. By 2025, only 40% of the workforce will be salaried employees. The world is changing, but companies are finding it hard to keep up.

Stoke offers a SaaS platform that makes it easy for companies to work with freelancers from all aspects (sourcing, onboarding, tracking, payments, and compliance), so your teams can focus on getting things done.

We help tech companies and agencies increase their productivity by enabling them to tap into the world's most flexible workforce - the booming freelance economy - without the hassle and headaches that come with it.

Our work model is hybrid, combining remote and on-site work. This allows us to get things done when and where we are most productive.

WHAT AM I GOING TO DO?

• Actively participate in project execution, ensuring successful project completion by managing project timelines, resources, and deliverables.
• Prioritize cases effectively on a daily basis to ensure SLAs and KPIs are met.
• Gather requirements, design and configure solutions, oversee installation and integration processes, and provide ongoing support and maintenance.
• Implement customized solutions based on the company's offerings for both new and existing customers.
• Collaborate with cross-functional teams including Customer Success, Product, and R&D to ensure successful project delivery and customer satisfaction.
• Maintain a deep understanding of our product offerings and stay up-to-date with product knowledge to provide accurate and relevant technical support to customers.
• Handle and respond to support-related tickets from clients across all tiers (SMB to Enterprise) via various channels including email and chat.
  
  

Requirements

• Ability to prioritize, multitask, work independently, and collaboratively, and adapt to a fast-moving environment.
• Strong technical aptitude and ability to quickly learn and understand new technologies.
• Excellent problem-solving and troubleshooting skills, with a capacity for diving into details and performing end-to-end investigations.
• Excellent written and verbal communication skills in English, with the ability to convey technical concepts to non-technical users.
• Advantage - Experience in managing multiple projects simultaneously or as an operations manager in a tech-driven, B2B, product-led company.
• Bachelor's degree in a relevant field such as Information Technology, Information Systems, or equivalent practical experience.
• Strong Excel skills and familiarity with SQL is advantageous.
  
  

At Fiverr, we’re not about checklists. If you don’t meet 100% of the requirements for this role but still feel passionate about the position and think you have the right skills and qualifications to excel at it, we want to hear from you.

EQUAL OPPORTUNITIES

At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.