Technical Customer Support

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help content creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and editing software around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist now is the go-to platform for over 16M content creators across more than 160 countries. Our users range from beginner social creators to megabrands like Apple, Google, Nike, Coca-Cola, and Netflix.

Our products:

• Artlist: a platform for the highest-quality, royalty-free music, SFX, footage, and video templates
• Motion Array: a leading video template platform that also offers software plugins, and over 1 million royalty-free songs, videos, sound effects, photos, and graphics
• FXhome: a cutting-edge developer of video, VFX, and image editing software
  
  

• Help content creators from all over the world through online support
• Become a master of our products, music and film licensing, web troubleshooting and more
• Use your own creativity to offer solutions
• Collaborate with A&R, Music, Creative, Footage and other departments within the company
  
  

• Versatile, self-motivated, can offer creative solutions and a fast learner with a curious mind
• Somebody who is comfortable to challenge the status quo and take ownership of driving change initiatives
• An expressive and descriptive writer
• 2+ years experience in a technical support role in customer service
• Demonstrated experience in video creation, video editing with experience using third party plugins and assets to create content - required
• Great investigation skills, independent approach to troubleshooting and solving problems
• Native English or near-native level English speaker with excellent communication skills