Technical Account Manager (TAM)

Required Skills/Experience

What You’ll Bring

• B.A/B.Sc in Computer Science/Industrial engineering, or equivalent
• 10 years of experience as one of the bellow:

· technical engineer

· software engineer

· infrastructure engineer

· IT project management

· implementation management

• Strong customer-facing communication and presentation skills
• Negotiation skills with high level partners
• Ability to work as an individual contributor in a self-motivated fashion.
• Proven ability to deal regularly with senior customer management.
• Strong multi-tasking skills, effective time-management and administration skills.
• Fluent English and Hebrew
• Experience and knowledge with Oracle products and technologies - Advantage
• Valid Security Clearance- Advantage

Responsibilities

What You’ll Do

· Act as focal point for Oracle Customer Success Services (CSS - ex-ACS)

· Prepare and manage a CSS delivery plan, monitor progress and provide delivery reviews.

· Manage contract progress: forecast, delivery milestones, financials, update internal systems.

· Map and maintain close contact with all of the customers' stakeholders involved in delivering the CSS contract (CIO, Project leaders, technical experts).

· Explore technical specifications related to Oracle products within the customer's environments.

· Prepare and provide quarterly service delivery plan reports.

· Manage support escalations with CSS customers