EMBD Customer Support Engineer

We are seeking a highly skilled and experienced Technical Support Engineer to join our Tier 3 team, focusing on Embedded Products.

 As a Tier 3 Engineer, you will play a critical role in providing expert technical support to our customers, resolving complex technical issues and ensuring the smooth operation of our products. You will work closely with other members of the Technical Support team, as well as with product development and engineering teams, to identify and resolve product issues.

Responsibilities:

Develop an in-depth understanding of embedded products and their integration within customer environments.

Provide Tier 3 technical support to customers, resolving complex technical issues and troubleshooting problems related to embedded products.

Take a leading part in building and maintaining an internal LAB for Customer Support needs.

Investigate, simulate and analyze technical issues, identifying root causes.

Collaborate with other technical support engineers, QA and product development teams to resolve recurring issues and improve product quality.

Document technical solutions and knowledge base articles for future reference.

Interact directly with customers to understand and diagnose their technical challenges.

Communicate effectively to guide customers through issue resolution and ensure a positive experience.

Qualifications:

Bachelor’s degree in electrical engineering, or related field.

Minimum of 5 years hands-on experience in troubleshooting and resolving complex technical issues, with a strong focus on embedded systems

Experience with Linux and Windows OS environments

Experience with Embedded Linux (user space development and debugging, Yocto, Buildroot, low-level drivers)

Exposure to embedded system architectures and standards

Experience with communication protocols and interfaces; Ethernet, SPI, I2C, UART, Ethernet, USB

Experience with debugging tools and techniques

Experience with remote support tools

Proficiency in spoken and written English at a high level - Mandatory

Ability to work independently and as part of a team

Organized and excited about technology