IT Specialist

LSports has positioned itself as the number 1 provider of sports data in the world. On its mission to bring innovation to the industry, the company has mastered sports data collection and analysis, advanced data management, and unique stimulation services such as AI-based sports tips, high-quality sports visualization, and more.

The sports data industry is still growing, and LSports real-time solutions are at the forefront.

If you share our love of sports and tech, you've got the passion and will to better the sports-tech and data industries - join the team! We are looking for a highly motivated IT Specialist

We are seeking a highly motivated and enthusiastic Junior IT Specialist to join our growing team. In this role, you will play a vital role in supporting our users with a range of technologies, including Office 365, Mobile Device Management (MDM), Apple devices, Poly multimedia equipment, and our internal ticketing system. You will be responsible for troubleshooting technical issues, providing first-line support, and escalating complex problems to senior IT team members. This is a fantastic opportunity for someone with a strong foundation in IT and a desire to learn and grow within a supportive environment.

Responsibilities:

• Provide first-line IT support to users via phone, email, and in person.
• Troubleshoot and resolve technical issues with Office 365 applications (e.g., Outlook, Word, Excel, Teams).
• Manage and support devices enrolled in our Mobile Device Management (MDM) solution.
• Configure and troubleshoot Apple devices (e.g., iPhones, iPads, Macbooks).
• Install, configure, and troubleshoot Poly multimedia equipment (e.g., headsets, video conferencing systems).
• Utilize our internal ticketing system to track, prioritize, and resolve user issues.
• Document solutions and knowledge base articles.
• Assist with IT projects as assigned.
• Stay up to date on the latest IT trends and technologies.

Requirements:

• Minimum of 2 years of experience in an IT support role.
• Strong understanding of Windows and macOS operating systems.
• Proficient in using Microsoft Office Suite, including advanced features.
• Experience with Mobile Device Management (MDM) solutions preferred.
• Familiarity with Apple device management and troubleshooting.
• Experience with Poly multimedia equipment a plus.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Detail-oriented and organized.
• Willingness to learn and adapt to new technologies.
• Facilitate smooth onboarding and offboarding processes for users, ensuring a positive experience.