NOC Engineer - Intern position

Join a team that is changing millions of lives.

Transforming smiles, changing lives

 

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

 

Ready to join us? 

About This Opportunity

iTero’s IT- Production support team is seeking for highly capable NOC technician to work at our network operations center which is being established to monitor our scanners install base and services are serving a large number of dental companies worldwide, 24/7.

Reporting to the NOC manager, your role will include, but not limited to, monitoring, diagnosing, troubleshooting various production issues, and collaborating with our various team, ensuring business continuity and high service performance are kept.

The NOC Technician is also responsible for escalation and dispatching to other Tiers resources, functions and/or managers.

About The Team

The iTero Digital platform IT team is responsible for the delivery of infrastructure services related to iTero Digital cloud platform infrastructure, Pre-production, Staging and R&D environments and business critical applications. The scope of engagement covers deployment and support of various technologies, including Monitoring tools, OS, Virtualization, LAN/WAN Networks, Security, Backups, and Data Center Infrastructure. The team consists IT Ops Technicians, DBV’s, Cloud Ops and DevOps professionals

In this role, you will…

• Ensuring iTero’s flows are working as planned
• Handling production incidents per Align’s processes
• Developing and performing simple production handbooks to ensure business continuation
• Running diagnostic tests as required
• Systems patching
• Vulnerability management
• liaising with 3rd. party vendors, handling escalations to resolution
• Suggest/Develop new monitoring requirements
• Handover relevant shift reports
• Collaborating with global teams ensuring cross company flow health and incidents handling
  
  

Responsible for maintaining the NOC process Up to-Date (KB articles etc.)

In this role, you’ll need …

• Student of information System /CCNA/AWS practitioner/Architect/ MCSE/ RHCE/ computer science, or any other relevant student who feels he is a computer savvy that with Solid technical knowledge of computers and network.
• Superb analytical and problem-solving skills.
• Great interpersonal, communication, and collaboration abilities.
• Excellent organizational and time management skills.
• availability to provide 4-5 weekly shifts
• Fluent English skills, written and verbal
• Ability to work single handed under pressure
• Knowledge of network technologies, scripting skills and monitoring tools, an advantage!
• 4 semesters remaining
• No prior NOC experience is required
  
  

Sound like a good fit?   

 

Great! Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.    

 

About Align  

  

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.   

  

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.   

  

We respect your privacy. Please review our Applicant Privacy Policies for additional information.  

 

Global Diversity Statement

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.