Information Technology Team Lead

Requirements - 

·       Manage a team of 4 IT Helpdesk specialists

·       At least 3 years of experience in the helpdesk field (hi-tech and enterprise scale is an advantage) - must

·       At least 2 years of IT Helpdesk team management experience - must

·       Knowledge in Microsoft systems – Windows 7, 10 and Office 2016.

·       Knowledge with Active Directory and Office 365/GMAIL

·       Knowledge with Active Directory and GPO.

·       Ability to troubleshoot hardware and software issues.

·       Knowledge in client networking (such as TCP-IP, DNS – client side).

·       Experience in setup of ticketing system such as Zoho, Atlassian, Monday.com or others .

·       Knowledge in voip

·       Essential qualities are leadership, startup mindset, customer orientation, responsibility, proactiveness, thoroughness, and effective communication.

·       Knowledge of how VPN connections work.

·       Excellent communication skills.

·       Excellent English.

·       Install, configure, and maintain workstation equipment.

·       Active Directory user maintenance

·       Manage technical projects and org-wide implementations.

·       Reporting of metrics and KPIs for the team and management.

·       Set up and analyze equipment performance.

·       Set up and keep track of employee accounts.

·       Troubleshoot day-to-day technical issues.

·       Remote support for other offices using remote software tools and email

·       Administer the creation, operation, modification, and deletion of users and passwords in the system.

·       Organize and advice on equipment purchases.

·       Ensure high account security and access granted.