Retention Manager

Net-Bet is a leading provider of online services and platforms for the lottery gaming industry. We provide platforms and solutions that enable consumers from everywhere the freedom to purchase official lottery tickets online and play the world’s biggest lottery draws.

We are looking for a Retention Manager to join our retention team.

Your job will be to plan, execute, analyze, and optimize CRM activities and promotions to increase customers’ lifetime value and revenue and reduce churn.

This is a full-time entry-level position and a great opportunity for anyone interested in this field to learn and grow.

Responsibilities:

· Plan and execute retention strategies that will motivate and encourage the players to stay, play, and pay aligned with the retention/monetization KPIs targets.

· Execute retention and monetization campaigns through various channels (email/push/ banner/pop-ups), platforms (web, mobile web, and apps), and tools (in-house and 3rd party)

· Manage the day-to-day operation of our different retention activities to create a successful customer experience.

· Monitor and analyze all activities and their main KPIs.

· Lead cross-projects involving designers, copywriters, product and R&D teams.

Qualifications:

· 6-12 months of experience in a CRM / online marketing position focused on customer retention

· HTML knowledge

· Familiarity with CRM and retention tools (in-house & 3rd party) / methods

· Strong computer skills, and the ability to operate multiple applications and platforms simultaneously

· Excellent communication skills

· Multitasker with a focus on details

· Ability to take full ownership of projects

· Creative thinker

· Great with numbers, and data analysis

· Fluency in English (written and spoken)

Advantages:

· Experience as Operation Specialist/ Configuration Specialist / QA

· Technical background

· Knowledge of Google Analytics

Job functions:

· Marketing

· Analysis

· Customer Relations