Technical Product Specialist (T2)

A leading Cyber intelligence Startup is looking for a Technical Product Specialist (V2).

As part of our team, you'll have a critical impact on our R&D method of work standards.

RESPONSIBILITIES

• Communication with customers - take ownership of complex production issues and troubleshoot and resolve them efficiently or escalate them to R&D for further support.
• Collaborate with DevOps and R&D teams to define monitoring guidelines and criteria to guarantee the availability and functionality of customers' systems.
• Take ownership of production environment monitoring and maintenance.
• Work closely with R&D, Sales, and Customer Success to enable a positive customer experience.

REQUIREMENTS

• At least 2 years experience as a Technical Support Engineer /Customer Operations engineer/ NOC (or a similar role) - Must
• High proficiency in spoken and written English - Must
• Proven experience in Production Environments - Must
• Experience with Linux distributions
• Experience with writing SQL queries and familiarity with mongo DB
• Excellent interpersonal and communication skills Ability to work under high pressure

Advantages

• Scripting/Programming knowledge
• Understanding of monitoring concepts and management tools.
• Familiarity with confluence, GitLab, Jenkins
• Previous experience working in startup companies