Application Support Specialist

You can Expect:

1. Providing technical support and guidance to Strauss’s employees who are experiencing issues with business applications (SAP, Priority, Salesforce, etc.).

2. Gaining a deep understanding of how Strauss’s application systems work.

3. Performing troubleshooting to application issues.

4. Providing support over the phone via remote access.

5. Working with the ticketing system to responded to users' incidents and document the handling.

6. Writing training manuals and Knowledge articles (KB).

Experience Required:

1. Experience in providing customer service.

2. Experience in application support, junior implementation or system analysis – a significant advantage.

3. Knowledge of information systems.

4. knowledge of ERP systems (SAP / Priority) - an advantage.

5. Bachelor’s degree in computer science, information technology, or related field - a significant advantage.

6. Service-oriented, high-level communication skills.

7. Hybrid role with a willingness to work evening and night shifts including Saturday night.