Customer Support

Cover is building a next-gen personal insurance and finance platform to help people gain transparency and take control over their funds.

We’re looking for a Customer Support Representative to join our growing Professional Services team. This person should be customer focused with strong technical support skills.

Role Description

This is a full-time role for a Customer Support Representative. This person will be responsible for supporting customers with technical issues, answering customer inquiries, demonstrating outstanding interpersonal skills, and ensuring customer satisfaction.

Qualifications

• Customer Support and Technical Support skills
• Strong analytical skills
• Excellent communication skills
• Computer proficiency and technical aptitude
• Prior experience in customer service or help desk support - a plus