Technical Account Manager

Description

As a premier AWS partner, Automat-IT is dedicated to driving success for startups through our comprehensive expertise in AWS Cloud solutions. With a seasoned team of AWS Cloud experts, we have a proven track record of catalyzing double-digit growth for numerous startups. By leveraging our AWS know-how, we empower your DevOps, FinOps, and Delivery teams, enhancing security, reducing time to market, and optimizing cost-effectiveness with minimal effort.

Our commitment to excellence is further solidified through a strategic collaboration agreement recently inked with AWS. This partnership aims to generate added value for our mutual customers in the tech and startup sectors.

At Automat-IT, we specialize in cloud migration and intricate DevOps projects, boasting over 200 AWS certifications within our global engineering team across three subsidiaries. Serving a diverse range of tech-savvy customers, our capabilities extend from security implementations and on-prem migration to AWS Cloud, to the provision of 24/7 NOC services.

In this position, you will provide technical post-sales guidance to Automat-IT’s customers while maintaining long-term relationships, identifying pain points, and addressing them while collaborating with Sales, Solution Architects, DevOps, and FinOps teams. In this role, you will work closely with the Customer Success Managers assigned to your joint customers to identify new business opportunities.

Responsibilities

• Offer post-sales technical support to customers on complicated technical issues
• Be in charge of a portfolio of local and EU-based customers
• Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
• Collaborate with the sales team to identify and capitalize on untapped opportunities
• Train customers on proper cloud environment usage
• Build and maintain excellent customer relationships and ensure satisfaction
• Provide product performance reports to developers and stakeholders
• Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
• Monitor account metrics, including CSAT and financials
  
  

• 5+ years of working experience as a Technical Account Manager, DevOps, or Cloud Engineer
• Hands-on experience with an AWS environment
• Relevant AWS certification(s)
• Experience in customer-facing, preferably with startups or SMB
• Demonstrated ability to engage and influence C-level executives on relevant technical items
• Excellent written and verbal communication skills in both English and Hebrew
• Ability to multitask and manage multiple responsibilities concurrently
• Strong organizational skills and attention to detail
• Excellent communication, interpersonal, critical thinking, and problem-solving skills
• Working experience Salesforce or equivalent CRM software - advantage