Tech Support Engineer

Syte empowers shoppers to instantly find items they’ll love with inspiring, visual product discovery journeys that drive conversion. As the world’s first Product Discovery Platform, Syte uses visual AI to create intuitive search and discovery experiences for all types of shoppers.

We are looking for a talented Tech Support Engineer, who is comfortable and experienced in the a customer-facing role, where you will be working with leading enterprise organizations and startups via several channels, interacting with other departments like R&D, Product and other teams to make sure clients issues are solved while maintaining high-quality deliverables.

You will provide timely and accurate customer feedback while using effective questioning techniques to get the issue solved within time. This is a full-time role, Monday-Friday or (Sunday-Thursday)

What you’ll do:

• Provide timely and accurate customer feedback, while using effective questioning techniques to get the issue solved within the time
• Handle issues through our ticket lifecycle which includes acknowledging receiving the ticket, triage/troubleshooting, resolving the issue, and communicating to the client.
• Provide end-user support using Zendesk, make sure to follow Syte Support procedures and best practices using the right macros, triggers and automation tools and maintain internal and external documentation.
• Contribute to our growing knowledge base of articles.
• Act as a liaison person between several internal departments and end-users.
  
  

• 2 years prior experience in tech support, desktop support, or a similar role in a global high-tech fast-paced environment.
• Strong technical troubleshooting skills.
• Excellent communication skills, and the ability to work within a team.
• Attention to detail and good problem-solving skills.
• “Get things done” attitude and the ability to multitask.
• The ability to work in shifts, and be available when issues arise.
• A superb level of English is required (verbal and written)
  
  

• Basic knowledge of any programming language.
• Previous knowledge of API and Web applications troubleshooting