General Manager MGallery Elkonin Tel Aviv

Job Description

Company Description

ACCOR - We are far more than a worldwide leader.

We are 300,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

The MGallery Elkonin brings a unique French sophistication and boutique flavour to the city that never sleeps. The hotel offers a luxuriously modern elegant eclectict design, while keeping the original spirit of the Tel Aviv’s first ever built hotel in the 1930.

Located in the heart of the fashionable district of Neve Tzedek in the south of Tel Aviv, the hotel opened in Spring 2023 with 44 keys, a restaurant, an outdoor swimmingpool, a spa and a bar rooftop.

Job Description

Reporting into the VP Operations Luxury Accor brands, the General Manager oversees the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of financial performance, guest satisfaction and Brand colleagues development is an integral part of the position. Furthermore, he is involved in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.

Areas of Responsibility

Operations

Employee engagement

• Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
• Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
• Act as an integer role model, displaying explicit knowledge and awareness of company standards
• Build quality relationships to the management team
• Create team spirit
• Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
• Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
  
  

• Maintain product and service quality standards by conducting ongoing evaluations
• The attaining and maintenance of service levels that exceed expectations
• All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
• Handles VIPs, understanding international protocols for government officials and royalty
  
  

• Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Growing business – A good overview of finances, think about the future and decide on strategic initiatives
• Dealing with media
  
  

• Maximizing financial performance
• Efficient operation and cost control of all hotel departments and facilities
• Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
• Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
• Energy consumption is monitored and minimized
• Preserving & maximizing hotel asset
  
  

• Passion to grow & develop - Feel encouraged and reinforced by own success
• Approach tasks with courage and self-confidence
• Trusts and shows confidence in others: delegates effectively
• Remain professional and constructive in extraordinary situations
• Show good self- and time management
  
  

• In time of crisis: Able to take logical decisions and immediate actions
• Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way
• Foster and push others to think clearly and solve problems properly by asking probing questions
• Build a network of key people (owners, community etc.)
• Developing People - Promote integrity by fostering a "speak-up" culture and demands fair and respectful behaviour and enforces compliance
• Markets plans and ideas successfully
• Reduces key and complex ideas and messages to clear, memorable, and compelling statements
• Convince others; negotiate; debate, find win-win solutions
  
  

• Contribute to finding solutions
• Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
• Think about the future anticipating future trends and opportunities; translate organisational strategy into appropriate local strategy
• Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively
  
  

• Has a strong focus on quality, Guest experience (RPS) and online reputation
• Is a pro for story telling of the hotel, ensure story of the hotel is experienced by all senses, and intensively “live” the premises
• Is immersed into the destination and culturally aware
• Is on the field, very close to the team, managing lean structures, encouraging initiatives in service, giving space to staff members
• Gets high proximity with the Guests, interacting with them at key moments of the day to share the story of the hotel,offering personal welcome and farewell, seeking for touchpoints during the stay, being a public relations ambassador of the hotel, organizing events linked to destination in the hotels, has a resort & leisure background
• Comes preferably with a background in a franchise or managed environment, and experience of very close relations with small independent owners
  
  

• Prior 5+ years experience in luxury hotel management essential
• Prior opening experience is a must
• Strong match with Accor Inspiring Leader capability framework
• Strong Educational background
• Fluent in Hebrew , English (French Option)
• Good understanding of the local market (previous experience preferred)
• Experience with owners relationship
• Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
• Excellent speaking and presentation skills
• Demonstrated leadership and organizational skills
• Strong interpersonal & communication skills
• Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
• Effective management style, hands-on and approachable
• Bottom-line oriented with emphasis on quality guest-service and team-building
• Elegant in grooming, verbal and written communication
• Social / interpersonal skills
• Natural and outgoing,
• Personalizing, caring, cocooning,
• Delivering memorable moments
• Generous, likes sharing unique stories
• Open minded, curious, attracted by local cultural and art