Customer Experience Consultant

Maersk is going through an industry-defining transformation: we want to innovate global trade by simplifying our customer’s supply chains. With simple end-to-end solutions, digital services, and seamless customer engagement, we want to enable our customers to trade and grow by transporting goods anywhere.

At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job. No matter your dreams and ambitions, Maersk offers exciting career opportunities in a truly international working environment. You will get ample opportunity to develop your talent and take your career further – and we will support you in your endeavors.

• Please submit your application in English.
  
  

Key Responsibilities:

• Owns and manages the customer experience for key customers.
• Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.
• Builds strong relationships with customers.
• Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.
  
  

Who are we looking for:

• Having a bachelor's degree is a plus
• Strong willingness and ability to learn
• Great at stakeholder management
• Strong customer orientation
• Ability to deal with ambiguity
• Outstanding communication skills
• Native in Hebrew and fluent English.
  
  

If you have been reading so far, we are glad to see you are interested! If you could see yourself in this role, we are very much looking forward to your application.

Our recruitment process:

• Please submit your application in English.
• If your profile matches the job requirements, our recruiter will get in touch to share more about the role and get to know you better
• If successful, you will discuss the role with the Line Manager in more detail
  
  

Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging. As an equal opportunity employer, we do not discriminate on the basis of age, ancestry, national or ethnic origin, race, sex, gender identity or expression, sexual orientation, marital status, parental or caring status, religion or belief, physical or mental disability, long term health condition, pregnancy or parental leave, protected veteran status, or any other classification protected by applicable law. We actively work to address systemic bias and support representation. We therefore encourage all to apply and let us know if you require any reasonable adjustments to be made for your recruitment process. Learn more at: https://www.maersk.com/careers/diversity-equity-and-inclusion.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].