Application Engineer

Network Application Security, a Keysight Technologies business group provides the industry’s most comprehensive converged IP network validation and network visibility solutions. Equipment manufacturers, service providers, enterprises, and government agencies use Keysight’s NAS solutions to design, verify, and monitor a broad range of wired, Wi-Fi, and 5G/LTE equipment and networks. Keysight test solutions emulate realistic media-rich traffic and network conditions so that customers can optimize and validate the design, performance, and security of their pre-deployment networks. Keysight’s intelligent network visibility platforms provide clarity into physical and virtual production networks for improved performance, security, resiliency, and application delivery of cloud, data center, and service provider networks.

Responsibilities:

• Provide post-sales telephone, e-mail, remote and onsite support to Keysight NTS customers in Israel/EMEA region.
• Assist customers with operation and configuration of Keysight hardware and software, with an emphasis on Layer2-3 and Visibility products.
• Accurately log, track and maintain customer service requests
• Achieve customer satisfaction and support metric goals, SLAs. 
• Effectively work and communicate with worldwide support and the engineering teams
• Effectively be involved in delivering training for colleagues / sales teams
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Basic Qualifications:

• BS or MS in Computer/Electrical Engineering with focus on Internet/Networking/ Security
• Prior Customer Support Experience.
• Solid experience (5+ years) with L2-7 protocols, Customer Support or Network Management.
• Experience working with packet analyzers – Wireshark / tcpdump
• Excellent English communication skills (written and verbal)
• Solid knowledge and understanding of data networking technology, products, and related designs.

Networking background

• Solid understanding in routing protocols (OSPF, BGP, ISIS, MPLS, Multicast etc).
• Unix/Linux experience.
• CCNA, CCNP (or equivalent) certifications - advantage
• Experience with virtualization environment (deployment & troubleshooting VMs): VMWare, AWS, Azure, OpenStack, KVM.
• Linux CLI debugging / admin experience – permissions, file system, logging, networking.
• Basic knowledge of clustering and container