Technical Support Specialist

As a Technical support specialist, your area of responsibility will be working directly with worldwide strategic users & system integrators from all over the world. Along with daily interactions with our product & R&D teams, supporting and implementing technological solutions.

You will become a key player and a focal point in our support team, providing IT, infrastructure & ongoing product support, solving integration issues, creating new product configurations, and helping drive our projects & customers toward success.

Key position responsibilities:

- Provide (Tier 2-3) Technical support to our worldwide customers, system integrators, partners, from functionality to hands on troubleshooting phase.

- Participate & own product installations, deployments, and upgrades.

- Provide product and system guidance to end users, remotely and on-site.

- Function as a ‘domain expert’ supporting customers in live-sessions, knowledge transfer and other customer facing interactions.

- Update our internal knowledge center with information about technical issues and useful discussions with customers.

Requirements:

- 2 years of customer or technical support experience - a must.

- Experience working in Linux- a must.

- Experience working with databases, especially SQL.

- Proficient English Level – writing and speaking at a high lev.

- Other IT or DB’s experience - an advantage.

- Familiarity with support-cycle methodologies, able to articulate in writing via tickets systems.

- The role inquires security clearance & state security clearance process

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