Technical Sales Engineer

Job Summary

Hypernative is an early-stage startup that solves major challenges in the worlds of #blockchain #crypto #web3. We are looking for a Technical Sales Engineer to join our team. The ideal candidate will be responsible for ensuring our customers are satisfied with the technical support and services we provide. You will be responsible for building strong relationships with our clients, understanding their technical needs and requirements, and ensuring they are met.

If you are passionate about blockchain and cybersecurity, and are looking for a challenging and rewarding opportunity to work with a dynamic and innovative team, we encourage you to apply.

• Act as the primary point of contact for technical customer support issues, inquiries, and escalations.
• Provide technical support and guidance to customers in a timely and efficient manner.
• Develop and maintain strong relationships with customers to ensure their satisfaction with Hypernative's products and services.
• Work with the sales team to identify and address customer needs and requirements.
• Work with the product development team to identify and resolve technical issues and bugs.
• Provide technical training and support to customers to ensure they are able to use our products and services effectively.
• Analyze and report on customer support metrics to improve customer satisfaction and identify areas for improvement.
• Collaborate with other teams within the company, including sales, marketing, and product development, to ensure customer needs are met.
  

• Bachelor's degree in Computer Science or a related field, or relevant experience..
• Hands-on experience with blockchain and crypto technologies, including DeFi, dApps, NFTs etc.
• Strong technical skills, including knowledge of blockchain, cybersecurity, and related technologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
• Ability to analyze and report on customer support metrics.
• Strong problem-solving skills and the ability to work independently.
• Ability to work in a fast-paced environment and handle multiple priorities.