Support Engineer

We're looking for a talented and motivated Support Engineer to join our team.

You will be responsible for troubleshooting, identifying issues, and delivering professional service to our customers.

Responsibilities:

• Providing remote Tier 3 support for our embedded information security solutions to ensure exceptional service delivery to our valued customers.
• Identifying and efficiently resolving technical issues with a high level of professionalism, ensuring optimal client satisfaction.
• Collaborating closely with the IT and information security teams of our clients, fostering strong working relationships, and meeting their specific needs.
• Acquiring an in-depth understanding of security solutions from various manufacturers, enabling you to offer specialized expertise and guidance to customers.

Requirements:

• 1-2 years of relevant experience in System/IT
• Excellent interpersonal and communication skills, enabling effective interactions with clients and internal teams.
• Strong analytical and problem-solving skills
• Prior experience in customer service, demonstrating your ability to provide top-notch support and build positive relationships.
• The ability to perform well under pressure and meet demanding deadlines, ensuring seamless support even during challenging situations.
• English skills both written and verbal.
• Experience working in a large organization - Advantage.