IT Support Specialist (Part time position)

What does Dataloop do?

Dataloop is a one-stop-shop for building and deploying powerful computer vision pipelines – data labeling, automating data ops, customizing production pipelines, and weaving the human-in-the-loop for data validation. This eliminates data challenges for companies, allowing them to focus their resources on their core business. Our vision is to make machine learning-based systems accessible, affordable and scalable for all.

About The Position

We are seeking a talented IT Systems Engineer to join our dynamic team for a part time position (70%). The successful candidate will play a crucial role in maintaining, optimizing, and securing our IT infrastructure across multiple locations. This role requires a deep understanding of SaaS systems, cloud technologies and a proactive approach to problem-solving.

What's it like to work at Dataloop?

You’ll meet a diverse group of people working together to contribute to Dataloop’s success. Your day-to-day will be as dynamic as expected from a startup. We believe in nurturing employees and giving them the best environment to develop their career . As we’re not a large enterprise yet - you’ll have countless opportunities to contribute your ideas for the company's success.

Responsibilities:

• Provide support for all end users, both remotely and in person and troubleshoot issues promptly.
• Diagnose and resolve technical issues, including those related to macOS, Windows, and Linux, audiovisual systems, office networks, peripherals, and software.
• Participate in asset management activities related to both hardware and software.
• Perform routine employee lifecycle-related tasks including onboarding and offboarding IT procedures.
• Draft and update detailed internal and end user facing documentation related to supported technologies and processes.
• Implement and oversee system upgrades and migrations to ensure seamless operations.
• Ensure compliance with relevant industry standards and regulations.
• Create and update standard operating procedures for IT-related tasks.
  
  

• proven experience in IT systems administration, preferably in a SaaS environment
• Knowledge of Operating systems: Linux, Windows, and Mac
• Experience with network security, firewalls, IAM solutions (Okta), EDR systems (Sentinel1) and MDM’s.
• Proficiency in English
• Experience with cloud service providers such as AWS, GCP, and Azure - Advantage.
• Knowledge of information security compliance controls (ISO 27001, SOC2) - Advantage.
  
  

• Excellent troubleshooting and problem-solving skills.
• Strong communication and collaboration skills.