Services Backoffice

Job brief

We are looking to hire a Service Backoffice to join our busy team. You will be assisting with managerial as well as administrative duties. This includes managing the engineer’s daily activity, taking care of training & equipment & and spare parts, leveraging automation and data extracting using BI capabilities, project processing, data analyses and more.

• Responsible for funnelling calls, planning the work with the technicians and company's clients, placement, managing and monitoring new installations, and repairing malfunctions for existing customers.
• Responsible for allocating defined assignments to subordinates while maintaining work quality, company procedures, and timetables.
• Internal systems data analyses
• Site visit coordination
• Interdepartment synchronization.
• CRM data input and maintenance

• Bachelor’s degree in business administration or industrial engineering
• 2 + years Backoffice experience
• Excellent organizational skills A versatile and service-oriented mindset.
• Knowledge of computer operating systems and MS Office software.
• BI knowledge (experience with extracting data, building automation tools, interfacing with different systems etc)
• Working knowledge of CRM platforms.
• Ability to work as part of a team.
• High-level written and verbal communication skills.
• High to native level English - a must!
• Commanding or managing experience is an advantage