Technical Support Engineer HTC

Technical Support Engineer HTC

Location: Israel, Greece, Hungary

Do you like a challenge, are you a complex thinker who likes to solve problems? If so, then you might be the new Altairian we are searching for. At Altair, your curiosity matters. We pride ourselves on a business culture that enables open, creative thinking, and we deeply value our employees and their contributions towards our clients' success, as well as our own.

Altair is a leading provider of enterprise-class engineering software enabling innovation, reduced development times, and lower costs through the entire product lifecycle from concept design to in-service operation. Our simulation-driven approach to innovation is powered by our integrated suite of software which optimizes design performance across multiple disciplines encompassing structures, motion, fluids, thermal management, electromagnetics, system modeling and embedded systems, while also providing data analytics and true-to-life visualization and rendering.

Enterprise Computing Global Support team consists of highly knowledgeable and motivated individuals who can design, develop, troubleshoot, and deliver solutions. We also have the opportunities to work directly with various strategic Cellular Phone Manufacturers and EDA/Semiconductor partners (e.g., Apple, Amazon, Google, Microsoft, Oracle, Cray, Dell, HPE, Intel, NVIDIA... to name a few).

Job Summary:

The selected candidate will be part of the Enterprise Computing Global Support team, with primary focus on our High-Throughput-Computing (HTC) products. The role entails applying best practices from the engineering and services teams, to bring increased customer satisfaction to our customers. If you love technology, innovation, solving complex problems, and working with great teams, then apply today.

What You Will Do:

• Help customers solve technical issues with our products

• Answer questions from customers about the features and configuration of our products

• Communicate and document bug fixes and updates internally

• Develop customer-facing documentation for our website, support portals, forums, and social sites on an as-needed basis

• Work cross-functionally and develop working relationships with Sales, Services, Engineering, and Marketing teams.

• Communicate customer needs and wishes to our development and engineering staff, providing input on the product direction

• Assist with testing and validation of products as part of the extended development team

What You Will Need:

Basics:

• Bachelor's degree in IT/Computer Science or equivalent experience is required

• 2+ years previous experience in a technical support role

• Demonstrated understanding of Unix /Linux

• Strong analytical and debugging skills (e.g., analyzing system and application logs, strace, lsof, gdb, gstack).

• Demonstrated proficiency in Linux shell scripting is required. C, C++, and Tcl/Tk experience is a plus.

• Passion and ability for troubleshooting and writing tests

• Has the ability to be a good listener, and to really understand a customer problem or question and help them solve it

• Excellent communication, people, time management, and organizational skills

• Experience with workload management/job scheduling software (e.g. Altair Accelerator, PBS Professional, SLURM, Grid Engine, LSF) is a significant advantage

How You Will Be Successful:

• Envision the Future
• Communicate Honestly and Broadly
• Seek Technology and Business “Firsts”
• Embrace Diversity and Take Risks

What We Offer:

• Competitive Salary
• Comprehensive Benefit Package
• Outstanding Work/Life Balance
• Flex Time

Why Work with Us:

Altair is a global technology company that provides software and cloud solutions in the areas of data analytics, product development, and high-performance computing (HPC). Altair enables organizations in nearly every industry to compete more effectively in a connected world, while creating a more sustainable future. With more than 3,000 engineers, scientists and creative thinkers in 25 countries, we help solve our customer’s toughest challenges and deliver unparalleled service, helping the innovators innovate, drive better decisions, and turn today’s problems into tomorrow’s opportunities.

Our vision is to transform customer decision making with data analytics, simulation, and high-performance computing.

For more than 30 years, we have been helping our customers integrate electronics and controls with mechanical design to expand product value, develop AI, simulation and data-driven digital twins to drive better decisions, and deliver advanced HPC and cloud solutions to support unlimited idea exploration. To learn more, please visit altair.com.