SodaStream: Systems Analyst - IT Development (Temporary position)

Overview (English):

We’re looking for a Systems Analyst to join our IT Development team that drives Direct-to-Consumer (DTC) digital experiences and supports business processes across the organization. This team is responsible for building and maintaining Shopify stores, customer-facing applications, backend systems, and ensuring smooth day-to-day business operations.

As a Systems Analyst, you’ll be the bridge between business and technology - translating business requirements into technical solutions, supporting ongoing operations, and making sure our platforms and processes run seamlessly.

Responsibilities (English):
Requirements Gathering & Analysis
Collect, review, and analyze requirements from multiple departments.
Ask clarifying questions, identify hidden needs, and validate scope with stakeholders.
Review PRDs (Product Requirement Documents) from the Product team.
Business Process Maintenance & Support
Monitor business process logs and proactively identify issues.
Investigate and resolve reported process-related problems.
Answer internal stakeholders’ questions about system workflows.
Prepare and maintain clear process documentation.
Business Process Design
Participate in the design and optimization of business processes in areas like ERP,
Customer Service (CS), Sales, and E-commerce.
Collaborate with stakeholders to align process design with system capabilities.
Recommend improvements to streamline workflows and boost efficiency.
Translation to Technical Solutions
Convert business requirements into technical requirements and solutions.
Ensure alignment between product goals, business workflows, and development feasibility.
Communicate effectively with developers across backend, frontend, and integrations.
System & Data Analysis
Run SQL queries and analytics against backend databases to support investigations and reporting.
Support integration projects and data flows across APIs, XML, and JSON-based systems.
Project & Workflow Management
Manage Jira tickets - ensuring tasks are well-defined, prioritized, and tracked.
Work with cross-functional teams to ensure smooth delivery.
Support new team extensions and setup processes for scaling development.
Testing & Quality Assurance
Partner with QA teams and developers to validate solutions.
Contribute to functional and integration testing.
Qualifications (English):
Proven experience as a Systems Analyst, Business Analyst, or similar role in IT development.
Hands-on experience in designing and maintaining business processes (ERP, Customer Service, Sales, E-commerce).
Strong knowledge of Shopify and e-commerce platforms.
Proficiency in SQL for querying and analyzing backend data.
Understanding of web development fundamentals: backend, frontend, databases, APIs, XML, JSON.
Practical experience with:
Zendesk or Salesforce (customer service and CRM processes)
Snowflake (data analysis and warehousing)
Postman (API testing)
QA processes (manual and functional testing)
Jira experience for project and workflow management.
Excellent communication skills with the ability to translate business needs into technical solutions.
Strong problem-solving skills and attention to detail.

Nice-to-Haves:

Familiarity with Shopify app development or custom integrations.
Background in automation and process optimization.
Experience in multi-disciplinary, international teams.