Customer Care Specialist - Email Team

Want to make an impact?

At MyHeritage you can count on working in an energetic, dynamic and international team and taking part in a true Israeli start-up success story. As a Customer Care Specialist you'll be handling escalations from other teams within the Support department, you will be the ambassador to our customers, trained to be the knowledgeable point-person, educating our international users on what MyHeritage is all about. From the technical engineer who assists a customer with use of our software, online platform or mobile app, to the open-minded listener who shows empathy and responsiveness when a user is sharing their moving family history, to the specialist who can explain DNA results based on global migration patterns. And there's so much more. Never a dull moment!

The members of the Customer Support Team are bright, articulate, and detail-oriented with a genuine desire to find solutions and delight our customers.

What you bring:

• Strong verbal and written English communication skills
• Experience in a tech support role for a software/online platform — a must
• Any West-European language at mother-tongue level – advantage
• Passionate about delivering beautiful customer experiences to people all over the world
• Strong empathy and joy in helping others
• Strong troubleshooting and problem-solving skills with a particular eye for detail
• Excellent communication and presentation skills
• Good organizational and time management skills
• Curiosity for continuous learning and motivation to life-learn
• Ability to thrive in a fast-paced and dynamic environment
• A good sense of humor — our team likes making work fun!
• Experience in family research, history, and biology — advantage
• Currently residing in Israel with a valid Israeli work permit
  
  

What we bring:

In the words of some of our team members:

"The reason I joined MyHeritage was that it was meaningful. I felt I could help to change peoples' lives by discovering their past and empowering their future. What kept me at MyHeritage is the family-like environment, the family besides my own family, the team dynamics, the fun, energetic, and high-spirited energy."

"I very quickly felt that this was a good workplace with a thorough onboarding and training process, good conditions, an interesting product, a meaningful 'cause' and a great chance to still feel connected to my home country by using my language skills to speak to users from home."

"The work itself feels meaningful as we are helping our users with what is often the most important thing for them, their family and its history, without forgoing all the benefits and happy hours and many social team events we have."

"The diverse opportunities for growth and working on different projects to be part of something bigger and meaningful."

"The international team with the great vibe made me feel 'at home' at work. The option to take on new tasks makes me feel seen and valued."

"The office is beautiful, and the hybrid model really works for me."

• Please send your application in English