Implementation Specialist - TLV

Join the team that is changing the way companies deliver service. Technology and customer expectations are evolving fast, and service teams cannot keep pace. At Aquant, our mission is to enable service organizations to thrive in the future, using AI to harness customer data and the hidden knowledge of their service workforce. Aquant's Service Co-Pilot empowers service organizations and their customers to make the best, most efficient decision for every service challenge.

We are looking for an Implementation Specialist to join our Technical Success team in Tel Aviv. The ideal candidate has a desire to lead clients through the onboarding process and has the

aptitude to be a great problem solver and Technical Success team member. As an Implementation Specialist you'll drive successful onboarding for Enterprise Triage customers, working closely with customers and in partnership with an assigned Customer Success Manager (CSM). The ideal candidate is one that has the ability to translate client needs into executable project plans and can lead clients through the on-boarding process. You'll act as an internal expert for the onboarding process, ensuring quality execution and on-time

delivery.

This is a client client facing position and will require 15% travel

Responsibilities:

• You'll begin engaging with the customers upon deal closure and stay on through go-live to drive successful onboarding for Enterprise Triage customers, while working closely with customers and in partnership with assigned CSMs.
• You'll work directly with customers, including data resources to collect and analyze data and Subject Matter Experts (SME) to drive effective use of internal processes and best practices.
• You'll advise customers on their integration approach, pulling in more technical resources to assist as necessary.
• You'll also support the CSM in overall engagement - to assist and guide them in support of the process.
• You'll create/maintain in depth project plans and implementation plans in partnership with CSMs.
• You'll participate in regular weekly customer touchpoints and conduct ad-hoc meetings as needed.
• You'll support CSMs in preparation for SteerCos or other Executive meetings.
• You'll document best practices and share feedback on potential improvements to the onboarding process.
• You'll work with the Product team to identify and advocate for enhancements that will drive higher quality /more efficient onboarding.
• You'll transition knowledge to relevant CSM and/or Support resources upon completion of customer onboarding.
  
  

• 2-3 years customer-facing experience in a technology/Saas company onboarding customers and technical implementation.
• Ability to work, manipulize, and analyze data utilizing Excel/Google sheet (v-look up; macro; pivot tables)
• Excellent project management skills.
• Understands when and how to manage to a tight timeline while maintaining standards of excellence in the midst of ambiguity.
• An exceptional communicator - articulate, confident, self-aware and personable.
• Sense of urgency and personal agency to problem solve proactively.
• Team-oriented with strong collaboration skills and an ability to work effectively across other departments and individuals to ensure the best outcomes, focused on commitment to quality and success.
• Energized by setting up and driving processes.
• High degree of detail orientation and follow through.
• Amenable to a potential travel requirement of up to 15%
  
  

• Be Humble and Respectful: We are one team, where collective success is more important than individual ego. Treat your colleagues with respect and empathy, act with good intent and value everyone's contributions.
• Be Curious: Keep learning, and asking questions to understand complex situations. Embrace new challenges. Keep an open mind, and be receptive to feedback.
• Take Ownership: Focus on achieving measurable and meaningful outcomes. Take decisive action, solve problems proactively, and take ownership for projects and results.
• Act with Integrity: Act with Integrity. Do great things while doing the right thing for your customers and colleagues.
  
  

• Vacation your way: We want to make sure you have time to meet your personal needs with generous PTO and flexible vacation planning.
• Everyone is an owner: We want everyone to feel ownership over their work and what we are building here, which is why we offer equity to full-time employees.
• Build your career: Every Aquant employee is in control of their career development with our learning stipends, tools, and training.