Customer Success

Job Description

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. You can now join a winning, innovation-driven team that plays an important role in promoting financial inclusion and equal opportunities for all.

The team in Israel pushes forward and aims for the stars. We hire top talents and invest in promoting their career by providing opportunities, challenges, and a great work environment that places an important emphasis on work-life balance.

We are seeking a dedicated, independent, team player customer success B2B for a full time position to join our team in Tel aviv.

Responsibilities

• Multitask between different communication channels and departments.
• Providing answers by identifying problems.
• Interact with customers & resolve issues.
• Ensure high customer satisfaction, creating engagement and retention in all levels.
• Help to develop and implement standard methodologies, processes and tools to improve customer experience.
• Anticipate customer needs, provide proactive guidance and offer solutions.
  
  

• 2 years B2B/B2C customer service experience.
• Excellent written and verbal communication skills in Hebrew & English- Mandatory.
• Chinese/Russian- an advantage.
• Flexibility in working hours is required.
• Proficient in all MS office products.
• Ability to work independently and under pressure.
• service -oriented person.
• Experience in the payment and banking industry- an advantage.
• Enjoy working as part of a team.
• Well organized with high attention to details and accuracy.