Course Manager

Course manager- part time

This is a student position that requires about 60 hours per month.

About Jolt 

Jolt is democratizing tech by breaking walls and making it accessible, with unique courses led by industry pros, that enable anyone to leverage their skills and experience to switch into tech. We only have one mission here at Jolt - pushing our students forward and giving them a real advantage in this challenging, changing world.

The bottom line

Jolt is looking for a passionate and responsible and independent B2B Course Manager who will take ownership for operating the courses we offer for different companies and escort their students. You will play a key role in our customers’ satisfaction and in improving our product to ensure high quality and delivering on our promise.

You are:

A highly organized and motivated individual who believes perfection is found in the smallest of details. You love improving and managing processes and have excellent customer success skills.

Your day to day work will include:

·        Operating the course’s routine and live sessions

·        Performing briefs and soundchecks with Jolt’s speakers before each live session - helping the speaker prepare, technically and mentally.

·        Providing ongoing support to our students for any inquiry they may have

·        Functioning as the exclusive POC of the students and making sure their feedback and needs are heard

·        Collaborate with the “B2B Program Manager” to prepare the back office infrastructure for every new deal 

·        Working together with content, operations, and product teams to execute new additions to the course, communicate changes, and solve problems

Requirements

·        Availability to work flexible shifts, at least 2-3 mornings per week.

·        1-2 years of experience in giving service

·        Operational roles experience

·        Strong verbal and written communication skills - both in Hebrew and in English

Extra points for

·        Training or teaching experience