Experienced Business Operations Manager

Description

monday.com is seeking a highly Experienced Business Operation Manager with a product management mindset to join our dynamic Business Operations team.

As an Experienced Business Operations Manager at monday.com, you will be instrumental in driving the success of all departments under the CRO. Your role will focus on enhancing the efficiency of our client-facing teams, streamlining processes, optimizing internal applications, and enabling our teams to identify growth opportunities and customer risks. As well as partner with senior leadership within the organization to help translate strategy into action through the use of systems, processes and systems thinking.

About The Role

• Be a trusted business partner to business senior leadership
• Manage the systems strategy related to the business domains you’re aligned with
• Manage and own end-to-end business projects- work closely with Tech developers and business stakeholders, from the initiation and evaluation stages to the execution and roll-out stages
• Drive improvements and initiate innovative projects in relation to existing customers management, retention and sales management
• Deliver excellent systems and solutions to our internal and external teams from effective and efficient technical flows, user experience to data integrity
  
  

• 5+ years of professional work experience in business operations, revenue operations, sales operations or customer success operations at B2B SaaS company (preferable)
• Bachelor's Degree in Industrial Engineering / Information Systems / Computer Science
• Previous experience as a Salesforce CRM Admin or Salesforce CRM Business Owner is a must
• Ability to drive multiple projects in a cross-functional environment while managing key stakeholder expectations and timelines
• Ability to problem-solve and use interpersonal skills to communicate solutions and influence outcomes
• Strong relationship-building and communication skill set to effectively collaborate with various divisions in the organization
• Strong quantitative capabilities with passion for numbers and analytics
• SQL knowledge - an advantage
• Curious, independent, rigorous and proactive kind of a person
• Must be fluent in English (writing and speaking)