Associate Director Customer Service Manager

Associate Director Supply Service - 53197

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

How you’ll spend your day

• Ensures department provides correct service to support business needs;
• Guarantees and optimizes supply to the markets (internal customers) in correspondence with inventory management, production efficiency and capacity management;
• Ensures supply to the market: right product at right time in right quantity and quality;
• Point of contact for customer service for markets, alignment in regards to service, demand, inventory, market safety stock;
• Monitors demand trends for evaluation of eventual impacts on the production factors and re-align the production factors to the needs of the customers;
• Ensures Planning Data Accuracy;
• Optimization of planning parameters, like campaign sizes, packaging lot sizes and times;
• Sets priority for testing schedule for the Quality Control laboratory;
• Drives QA releases and shipments out of the site;
• Manages Bulk and FG inventory levels on site;
• Coordinates artwork information to enable the creation, progression & approval of new artworks;
• Facilitates the planning and prioritization of artwork to meet new product launch milestone dates;
• Promotes actions to improve the logistics flow in terms of efficiency and efficacy to minimize the costs and maximize customer satisfaction;
• Supports site AOP preparation;
• Supports local and global forums – e.g. Tier meetings, Supply consensus, S&OP;
• Leads, staffs, and develops a motivated, skilled and optimally resourced team to ensure that performance levels and professional development achieve or exceed business objectives;
• Ensures that all work carried out is in compliance with the required standards conforming to company – e.g. cGMP, SOP, Health and Safety and Environmental requirements;
• Responsible for training and qualification of Supply Chain Supply Service personnel and ensures that the required training is carried out and adapted according to need;
• Supports change management within department;
• Proposes and implements continuous improvements.

Your experience and qualifications:

• Bachelor`s degree;
• APICS certification, MBA is a plus;
• 4+ years of professional experience in Planning;
• Leader experience and people management skills;
• Change management skills;
• Customer orientation;
• Highly team orientated;
• Ability to cope with pressure and deadlines;
• Advanced working knowledge of Excel and experience with SAP ERP;
• SharePoint knowledge is a plus;
• Participation and leadership in cross functional projects;
• Capable of presenting information to all levels of management with supporting analysis under tight deadlines;
• Strong oral and written communication skills in English.