Information Technology Support Specialist

Responsibilities:

• Provide end-user support and technical assistance.

• Install and troubleshoot end-user equipment, software, hardware, multimedia, and telecommunications systems.

• Develop and maintain automation scripts to streamline IT processes (Batch, PS & Python).

• Create knowledge base articles and documentation on implemented solutions and system configurations.

• Provide software and hardware technical assistance.

Requirements:

• 2+ years of work experience.
• Good Knowledge and troubleshooting skills for Microsoft OS
• Knowledge of an IT backend environment
• Knowledge of networking components and infrastructure (Lan/Wan, TCP/IP, DHCP, DNS).
• Familiarity with Office365 Admin Center, Zoom\MS Teams, Anti-Virus\EDR, DUO, EPM, OPSWAT, Kiteworks.
• High level of English is required (verbal and written).