Head of Support

We’re looking for a Head of Support to help build the next generation of asset and fleet visibility solutions. You will work on developing real-time and server-side IoT tracking and monitoring applications.

This position entails 70% hands-on work.

About Hoopo

Hoopo is a fast-growing, venture-backed, start-up company transforming unpowered assets into connected fleets. Hoopo is providing global logistic companies [in transportation, aviation, waste, and maritime] with power-efficient tracking solutions for unpowered assets. The company operates from Glil-Yam, Israel.

Hoopo offers a unique opportunity to be a significant player and part of our team that will revolutionize industries using IoT. We are looking for a seasoned Head of Support with a passion for quality and a desire to lead projects from A to Z.

What you'll do

• Lead the technical support team by implementing processes, KPIs, and best practices.
• Offer hands-on technical support to resolve complex issues.
• Build relationships with global field teams that are rolling out various solutions for their fleets. 
• Serve as a customer advocate, ensuring their feedback is heard and addressed.
• collaborate with cross-functional teams to implement improvements based on customer insights.
• Identify opportunities for process improvement in our customer support and experience, and impact the excellence of the entire organization.

Requirements

• 5+ years of experience in hands-on technical support 
• Proven experience with communications protocols and embedded solutions
• Proficient in English with excellent written and verbal communication skills 
• Proven track record of successfully implementing process improvements in a support environment.
• Excellent problem-solving and analytical skills.
• Strong leadership and communication skills with the ability to mentor and guide team members.
• Demonstrated ability to take initiative and drive projects to completion.

Do you believe you have what it takes? If so, we invite you to send us your resume.