Head of Support

A Leading Global start-Up company is recriuting for Head of Support

Responsibilities:

● Lead the technical support team by implementing processes, KPIs, and best

practices.

● Offer hands-on technical support to resolve complex issues.

● Build relationships with global field teams that are rolling out various solutions for

their fleets.

● Serve as a customer advocate, ensuring their feedback is heard and addressed.

● collaborate with cross-functional teams to implement improvements based on

customer insights.

● Identify opportunities for process improvement in our customer support and

experience, and impact the excellence of the entire organization.

Requierments:

● 5+ years of experience in hands-on technical support

● Proven experience with communications protocols and embedded solutions

● Proficient in English with excellent written and verbal communication skills

● Proven track record of successfully implementing process improvements in a

support environment.

● Excellent problem-solving and analytical skills.

● Strong leadership and communication skills with the ability to mentor and guide

team members.

● Demonstrated ability to take initiative and drive projects to completion.