Chief Technology Officer

TicTuk is an innovative technology company that created a one-of-a-kind omnichannel ordering & marketing platform, through chat, web, app, and more.

We are proud to be part of Yum! brands and to operate in more than 50 countries. we offer an excellent opportunity to be part of a unique company with amazing growth opportunities!

You will be working with big name brands and affecting millions of end users, while delivering outstanding user experiences.

As the Chief Technology Officer (CTO) at Tictuk, you will be responsible for overseeing the technical direction of our platforms and driving initiatives to improve product stability. You will lead a dynamic team of technologists, engineers, and developers, ensuring that our products are reliable, scalable, and able to meet the demands of a rapidly growing user base.

Key Responsibilities:

Technical Leadership and Vision:

• Provide strategic direction and technical leadership to the engineering and development teams.
• Develop and communicate a clear vision for improving product stability and reliability.
  
  

• Lead efforts to enhance the stability and reliability of our platforms, including thorough analysis of current systems and proposing necessary improvements.
  
  

• Manage and mentor a high-performing team of technologists, engineers, developers, and technical professionals.
• Foster a culture of excellence, collaboration, and innovation within the technical team.
  
  

• Ensure thorough technical documentation is created and maintained, facilitating knowledge transfer and onboarding for new team members.
  
  

• Partnering with other departments at TicTuk leadership for proper communications and escalations paths
• Building and nurturing partnerships and cooperative efforts with key colleagues across the broader Yum! organization
• Manage relationships with technology vendors to ensure that partnerships align with our technical objectives and contribute to product stability.
  
  

• Oversee the development and optimization of the platform, with a focus on stability, scalability, and robustness.
  
  

• Evaluate and optimize the technology stack, architecture, and infrastructure to support the stability and reliability of our products.
  
  

• Ensure that security measures and best practices are implemented and maintained to protect sensitive data and comply with industry standards and regulations.
  
  

• Identify and address performance bottlenecks to ensure fast and reliable online ordering experiences for customers.
  
  

• Bachelor's degree in Computer Science, Engineering, or a related field (Master's degree preferred).
• 5+ years of experience in a senior technical leadership role, preferably in a high-tech company focused on online ordering solutions.
• Excellent relationship-building and strategic influence skills.
• Proficiency in navigating complex social dynamics and organizational politics
• Proven track record of successfully leading teams and driving initiatives to improve product stability and reliability.
• Strong expertise in Ecommerce platforms, mobile app development, integration technologies, and emerging tech trends.
• In-depth knowledge of security best practices and compliance standards in online transactions.
• Excellent communication, leadership, and problem-solving skills.