Network Operations Center Engineer

Are you a technical person who is looking to enter a high-paced super technical software company?

The NOC (Network Operations Center) engineer is responsible for monitoring and supporting the company production system and application-related issues.

The NOC Engineer plays a key role by coordinating between operations and engineering teams to identify and triage outages, verify service impact to the users, send out status updates, dispatch the appropriate subject matter experts, liaise with 3rd party suppliers, and identify the root cause to implement a fix.

The working environment is intensive 24/7 and demands working in shifts in irregular hours.

This position requires a minimum of 4-5 shifts per week (including days, nights, weekends, and holidays 24/7/365) and is a great opportunity for technical individuals or students who want to develop into technical/development roles.

SKAI is a fast-paced growing Israeli software company with over 550 employees worldwide, 250 in Israel, where our R&D center is located.

Requirements:

• Willingness and ability to give 4-5 shifts a week (Morning/Evening/Night) including weekends and holidays.
• Technical Support experience is a strong advantage!
• High-level English
• Good communicator with a natural aptitude for dealing with people.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Strong organizational skills with the ability to multitask to handle multiple tasks in a real-time environment.
• Strong analytical skills and ability to collect and interpret data from various sources.
• Basic Linux CLI skills – Preference.
• Computer Science/Computer Engineering and equivalent, finishing your first year – Preference.

Nice to have:

• Any of the following areas of expertise: DB, SQL, Application Servers, Windows/UNIX Administration, knowledge of any programming language.
• Experience in diagnosing network and service issues and following them through to resolution.