Software Engineer

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Summary:

Are you interested in working on a product that scales? Do you want to be given the time to measure whether that cache is meaningful? What about getting to pick your own tools (and even write them when necessary)? If so, keep reading…

What this role is:

You will be working as part of a delivery team that builds microservices on top of AWS. You will help build and maintain the services that power our workforce management product line. You will help support existing EC2 and Lambda services in production. You will continuously deploy your own code without downtime. Most importantly, you will be part of a team that genuinely cares about quality and performance instead of just giving it lip service.

What this role is not:

You will not be a simple programmer who is given detailed specifications and forced to write code that others want you to. You won’t have all the technical decisions made for you. We want real software engineers here – people who care about doing it right the first time.

What you will bring to the table:

You should be a lifelong learner who can work well within a team. You should be a strong problem solver who can debug complex customer situations one day and build out new scalable code the next. You should be detail-oriented, be smart, and get things done.

Key Responsibilities:

• Develop and maintain cloud applications that will be used by millions of agents
• Implement new features through agile development practices.
• Support production environment inquiries and issues.
• Deliver resilient, scalable, and maintainable cloud applications built on AWS.
• Provide feedback on team processes, architecture, and infrastructure
• Explore innovative technologies to support continuous improvement.
  
  

Minimum Requirements:

• BS in Computer Science or Software Engineering (or very strong relevant experience)
• 2+ years of related work experience in front-end, back-end or full-stack development.
• Working experience with OOP language or JavaScript/Python utilizing OOP concept.
• Good verbal and written communication skills.
• Experience working with JavaScript frameworks such as Vue/React/Angular is a plus.
• Experience working with Amazon Web Services such as EC2, S3, CloudFormation, CloudWatch, Lambda, DynamoDB, SQS, SNS, Kafka, Redis is a plus.
  
  

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.