System Admin

mavens (formerly Storemaven) is a data technology company that aims to empower people with the tools, skills, and confidence they need to understand the world at their fingertips. Our goal is to tackle all the complex and unsolved areas of mobile publishing with innovative tools, accessible data, and scalable processes.

We’re a group of authentic, curious, intelligent, and playful problem-solvers who enjoy succeeding together. Founded in 2015 and operating as a bootstrap startup for seven years, mavens (previously Storemaven) was acquired in 2022 by mega mobile publisher Zynga/TakeTwo Inc to bring our maveness to the next level.

Responsibilities

• Managing JML (Joiners, Movers, and Leavers), individually and/or with the wider IT Support team across EMEA. Providing IT Onboarding orientations for New Hires. Working tightly with local Work Place Experience teams and People OPs to fulfil JML successfully.
• Solves, maintains and monitors internal hardware, software, printers, and scanners. Provides support to remote workers and vendors alike.
• Ensure customer satisfaction by taking ownership of issues, communicating status information appropriately and providing resolutions within the agreed service levels and timely escalation to management and other support teams as necessary.
• Assist in the installation, implementation, upgrades, and maintenance of internal IT Systems and software as and when needed.
• Proactively monitor the support queues to ensure BAU activity (Incidents and Requests) are fulfilled within defined target SLA as well as raising orders for hardware and software requests.
• Provide Tier 1 and 2 support at desk side, via phone, email, chat, or remote tools as required.
• Maintain and support all IT end-user equipment, hardware, software, Wikis, and supplies in accordance with the defined standards. Contribute to IT projects in line with defined standards.
• Deliver training / education of new tools & services for end-users. Create and help maintain documentation including inventory, configuration, procedures as they relate to the IT Support environment.
• Collaborate with IT Teams across Networking, Engineering, and Applications to fulfil IT Support successfully. Collaborate with the cybersecurity team to assist with critical cybersecurity incidents.
• Communicating and leading end to end purchase operations with both local and global vendors.
• Assisting G&A and other stakeholders to set up the multimedia and networking needed for company wide meetings, events, all hands, etc.
  
  

• Bachelor’s degree or similar level education in Information Systems, Computer Science or equivalent experience.
• 4+ years of experience in an IT Support Technician role, preferably as part of a team in a Global Organization.
• Excellent communication skills, both written and verbal English, with the ability to communicate at all levels.
• Experience with supporting both Mac and Windows PC hardware and MacOS, iOS, Android and Windows Operating Systems, imaging PCs and software installations and configuration.
• Experience with using and providing support in an Active Directory, SCCM, JAMF, Apple Business Manager, Microsoft 365, G-Suite, Intune MDM environment.
• High attention to details, prioritization and ability to work with minimal supervision.
• Good organizational skills, with the ability to manage multiple tasks simultaneously and ability to work effectively within a team as well as on their own initiative.
• Able to document solutions and create knowledge articles.
• Sound technical troubleshooting, problem resolution and decision-making skills.
• Experience with participating and contributing to technical projects.
• Flexibility to work at other Zynga studios if required, to help with cover and projects.
  
  

• Apple Macs and Windows Devices: hardware and operating systems.
• Productivity, Email, and Collaboration Platforms: Exchange Online, Office 365, G-Suite Slack, Jira, Zoom
• IAM, SSO & MFA: Okta support
• Desktop Networking
• Core Windows Services: Active Directory, DNS, DHCP
• JamfCloud, Intune MDM
• Service NOW ticketing and issue tracking
  
  

• Microsoft and Apple desktop OS certifications
• ITIL and project management experience
• Yubikey management
• ServiceNow Experience