Technical Enablement Specialist (Cortex)

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond!

Job Description

Your Career

As a Technical Enablement Specialist at Palo Alto Networks, you are responsible for improving the product and industry knowledge of technical team members from the sales, customer support, and professional services organizations. This role partners with Technical Enablement Architects to design product and industry training.

Individuals in this role are focused on the Palo Alto Networks Cortex portfolio, which brings enhanced security operations, analytics, and automation to customer environments. The position is primarily responsible for technical aspects of the product training, such as product features, configuration, deployment, and optimization using tools within the product. The scope and function of this position require close coordination with Systems Engineering, Product Management, Marketing, Professional Services, Customer Support, and other Shared Services teams. This role will focus on the Cortex portfolio and report to the Senior Director of Technical Enablement.

All candidates must have relevant security orchestration and response knowledge or endpoint detection and response and an understanding of technical training methods. Experience in a Security Operations Center as a senior analyst or operations role is ideal for this position.

More information about Cortex product can be found here.

Your Impact

• Contribute to onboarding learning programs so new hire technical personas can present, demonstrate, and deploy Palo Alto Networks Cortex products
• Maintain a deep technical understanding of security orchestration and automation response techniques and security operations center functions
• Support ongoing technical enablement activities for new hires to develop skills to deliver effective customer presentations, demonstrations, and product deployments related to the Cortex platform
• Participate in designing and building Cortex lab environments to support Cortex product feature learning
• Document Cortex learning paths for technical personas
• Partner with Cortex Technical Enablement Architects and stakeholders to determine learning objectives
• Support the Cortex Technical Enablement Architect role in collecting technical product information required to build digital learning solutions
• Act as a point of contact for technical product questions from stakeholders and technical personas
• Work with the Technical Content team to review courses or enablement content information
• Support the delivery of security operations methodologies, processes, and Cortex product technical enablement through sessions, workshops, assessments, and certifications, whether conducted remotely or in person, catering to diverse technical personas
• Participate in stakeholder interlock meetings with Cortex technical sales leadership, product management, and customer support/delivery leaders to review a rolling 2-quarter enablement plan for feedback, refinement, and augmentation
• Partner with the platform team to maintain the accuracy of postings and learning journeys
• Participate in technical enablement communications to Cortex stakeholders and technical personas
• Leverage data and metrics to correlate program participation to performance outcomes, making course corrections as needed to ensure desired results are achieved
  
  

Qualifications

Your Experience

• Minimum of 3 years experience in a Security Analyst, Technician, System Engineer, Professional Services or Customer Success role
• Relevant security operations technical experience working with SIEM, SOAR, and EDR/XDR tools and products
• Knowledge of Attack Surface Management tools and concepts preferred
• Moderate technical knowledge of security operations center processes and procedures, including incident response activities
• Knowledge of threat intelligence concepts and application
• Experience with SIEM and/or EDR deployments and maintenance
• Experience with cybersecurity technical products and solutions
• Understand the cybersecurity market and relevant business drivers
• Skilled in effective communication with technical personas
• Basic understanding of technical enablement
• Moderate experience in facilitating and/or delivering technical training
• Ability to apply technical differentiators and insights to support teams in competitive positioning with customers
• Highly motivated, energetic, collaborative, and self-starter who demonstrates leadership, adaptability, flexibility, and integrity
• Ability to travel up to 20%
  
  

Additional Information

The Team

Our Technical Enablement team is critical to the success of our customer-facing technical personas. Presales and postsales roles rely on us to provide them with product knowledge across all Palo Alto Networks offerings so they can address the needs of our customers. We define product knowledge proficiencies and provide the technical content for individuals to achieve these levels. We seek individuals passionate about sharing knowledge and enabling others to reach their goals. This team moves quickly to address learning objectives by relying on team members' experience and knowledge to educate others in the cybersecurity industry and Palo Alto Networks products.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position.