Field Service Engineer Team Leader

Manage and coordinate a shift team of technicians.

Provide high levels of field service support, including installation, commissioning, maintenance, and troubleshooting of the company products.

Maintain high levels of customer satisfaction.

Main Responsibilities:

• Supervising, coordinating, and undertaking maintenance activities of the company products.
• Establishing relationships with key customers and acting as the primary on-shift contact.
• Conducting advanced faultfinding and troubleshooting.
•  Managing root cause analysis and communication regarding safety and technical concerns.
•  Ensuring compliance with regulations, policies, and procedures.
• Utilizing best practice methodologies for onsite service activities.
• Collecting and reviewing data for informed decision-making.
• Managing shift team competency, training requirements, and performance.
• Overseeing the use of the company processes and operating platforms.
• Managing software products and monitoring platforms.
• Adhering to, reviewing, and updating procedural documentation.
• Providing input for inventory management.

Skills/Knowledge/Experience:

• Strong customer focus and management skills.
• Excellent people management skills.
• Ability to make decisions in changing conditions and adapt behavior and communication style.
• Strong leadership experience, with at least 5 years in field service in a relevant industry.
•  Proficiency in Microsoft products (Outlook, Word, Excel, PowerPoint).
•  Good written and verbal communication skills, including proficiency in English.
• Formal qualification in mechanical, electromechanical, or electronics discipline.