Technical Support Representative

A company in the field of autonomous drones is looking to hire a talented Technical Support Specialist!

Responsibilities:

·        You will communicate directly with partners and customers to solve problems, answer questions, and give advice and support.

·        You will be the 1st / 2nd - tier support.

·        You will install systems and train customers and partners on site and remotely.

·        Record and report common product and service complaints

·        Work closely with R&D teams in an Agile environment 

Requirements:

The ideal candidate should have:

·        2+ years of experience as Customer Support Engineer or equivalent position.

·        Experience working in Unix/Linux environment.

·        Willing to travel up to 50%

·        Highly proficient English - written and verbal.

·        Experience in training customers.

 Nice to have:

·        Experience with support of combined hardware-software complex systems

·        Experience working with On-Prem environments. (hands on)

·        Experience in coding, scripting, and automation capabilities - advantage

·        Familiar with CRM tools

·        Knowledge of reading logs of complex multi-process environment