Online Support Specialist

Papaya is one of the world's fastest-growing mobile game companies, providing entertainment for millions of users across multiple apps. The company is headquartered in the heart of Tel Aviv.

Love to play games? Want to join an exciting gaming startup?

We are looking for a team player, a quick learner who likes to think outside the box and is a motivated multi-tasker to join our team as a Customer Support Representative.

Responsibilities:

• Be the point of contact for our players
• Provide comprehensive information regarding the products and services offered by Papaya
• Work closely with other departments to solve our players' technical and payment issues
• Provide exceptional support via email
• Payment Support - provide support regarding failed payments and work with payment processors to ensure a seamless transition

Requirements:

• 1-2 years of Customer Support (emails/chat) in a tech environment - a must! (bonus points if it was a gaming company).
• English proficiency (both spoken and written) - mother tongue level - a must.
• Proficiency in Hebrew.
• A service-oriented, customer-centric personality with the ability to ensure customer engagement by managing support queries.
• The ability to address complaints and resolve conflict in a professional and decisive manner.
• Time management skills and ability to prioritize tasks.
• Strong troubleshooting and problem-solving skills.
• Have a can-do approach - be creative and committed to contributing ideas and practical solutions to the team.
• Strong ability to navigate through multiple applications and platforms simultaneously.
• High attention to detail and ability to perform well in a high-pressure environment - a must.
• A Team player.
• Experience with payment processors - an advantage.