Enterprise Account Manager

Job Description

• Build and maintain strong, long-lasting relationships with key enterprise clients in the eCommerce industry
• Serve as the main point of contact for client inquiries, issues, and escalations
• Facilitate effective onboarding processes for new enterprise clients, ensuring a seamless transition and understanding of our products
• Track and report on key account metrics, providing insights and recommendations for improvement
• Develop and execute account strategies to drive revenue growth, identifying upsell and cross-sell opportunities within existing client accounts
• Work closely with internal teams to develop and implement account plans aligned with overall company goals
• Use CRM software to maintain accurate and up-to-date account information
  
  

Qualifications:

• 3+ years experience in a client-facing role in a SaaS B2B company
• You speak and write fluently in English and are able to explain complex topics clearly and concisely, as well as adjust your tone depending on your audience
• You’re good at building and maintaining relationships with key stakeholders
• You’re results-driven and have a strategic mindset
• You’re a problem-solver, independent and agile
• You’re tech-savvy with a keen interest in staying up-to-date on the latest technologies and industry trends
• You’re comfortable working in a fast-paced and quickly changing environment
• eCommerce background and/or experience working with eCommerce brands - a big advantage
  
  

About The Team

Rise.ai is a leading eCommerce Store Credit & Gift Cards solution that powers direct-to-consumer brands such as Skims, Allbirds, Fenty Beauty, Universal Music Studios, and Kroger. Our platform is designed to manage and optimize all store credit activities – gift cards, rewards, loyalty programs, refunds, cashback, etc.

Join us in shaping the future of our eCommerce solutions and contributing to our continued growth and success.

About Wix:

Wix makes it possible for anyone to succeed online.

Since 2006, we've grown to 5,000 employees in 17 countries, launched over 40 products, and serve over 230 million users and their visitors worldwide.

At Wix, we push you to innovate, evolve in non-traditional ways, and grow outside your comfort zone. We operate in small teams that work closely together to create incredible things.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.